Free (Mondial Relay) above 20€ order value

5.99€ home delivery

14€ home delivery 

Free above 400€ order value

Import taxes typically do not apply to shipments to the USA but there may be exceptions. For inquiries regarding tax estimates, please contact us via email at contact@lessultanas.com .

14€ home delivery 

Free above 400€ order value

7.99€ home delivery 

Free above 150€ order value

(Austria, Germany, Italy, Netherlands, Spain, Georgia, Greenland, Liechtenstein, North Macedonia, Monaco, Serbia, Ukraine, Ireland, Finland, Iceland)

7.99€ home delivery 

Free above 150€ order value

(Luxembourg, Czechia, Bulgaria, Cyprus, Croatia, Estonia, Greece, Hungary, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Montenegro, Latvia, Bosnia & Herzegovina, Moldova, San Marino, Jersey)

9.99€ home delivery 

Free above 180€ order value

10€ home delivery 

Free above 200€ order value

(Algeria, Morocco, Tunisia, South Africa, Egypt, Angola, Benin, Botswana, Burkina Faso, Burundi, Republic of Cameroon, Cape Verde, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Uganda, Central African Republic, Rwanda, Western Sahara, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Tanzania, United Republic Of, Chad, Togo, Zambia, Zimbabwe )

12€ home delivery 

Free above 300€ order value

(Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Albania, Armenia, South Korea, Hong Kong SAR (2 of 3 regions), Russia, China, Nepal, Philippines, Maldives)

14€ home delivery 

Free above 300€ order value

(Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman, Qatar, Azerbaijan, Malta, Faroe Islands, Gibraltar)

16€ home delivery 

Free above 400€ order value

(Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Cuba, Curaçao, Dominica, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands, Virgin Islands, British, United States Minor Outlying Islands, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Dominican Republic, Saint Barthélemy, Saint Kitts And Nevis, Saint Martin, Sint Maarten, Saint Pierre And Miquelon, St. Vincent, Saint Lucia, El Salvador, Trinidad and Tobago, Netherlands Antilles, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, French Guiana, Falkland Islands (Malvinas), Paraguay, Caribbean Netherlands, Peru, Suriname, Uruguay, Venezuela)

14€ home delivery 

Free above 300€ order value

Who is eligible for delivery to a relay point?

France, Belgium and Luxemourg.

Who is eligible for free relay point delivery?

France, Belgium and Luxembourg.

How to choose my relay point?

After the payment of your order, the option to select your relay point will be displayed on the website. Be carefull not to close the page too early.

I chose free delivery at a relay point, but I received my package by post at my home, why?

If your order is small enough, it can be sent by envelope by La Poste and not to a relay point. This is why it is important to correctly indicate your name and address, regardless of the delivery method chosen.

As we dispatch orders from France, please note that international shipments (outside the EU) may be subject to taxes.

While import taxes typically do not apply to shipments to the USA, there may be exceptions.

Should you decline to cover these taxes, your parcel will be returned to us, and the associated costs will be deducted from your refund. Kindly take this into account prior to making your purchase. For an estimation of applicable taxes, feel free to reach out to us via email (contact@lessultanas.com)

In my order, it says I already paid taxes, why should I pay again ?

Please note that the taxes included in your order consist of VAT, which is mandatory for all customers. These taxes are deducted from the brand's profit margin and remitted to the French government, as our business is located in France. Import taxes may apply if you reside in a country outside of the EU (not always) , as per your government's regulations. These taxes are separate from our charges and are remitted to your government directly.

Prior to placing an order, we encourage you to contact us via email for an estimated tax amount, as refusal to pay taxes may result in complications and additional charges for which you will be responsible.

Additionally, it's important to consider the environmental impact of returning or refusing shipments.

Can I change my shipping information?

You can change your delivery information as long as your order has not been processed. Beyond this stage, costs have already been incurred and any changes will be chargeable.

I just placed an order and wish to modify/add to it ?

If you order hasn't been processed yet (aka shipped out), you can still email us at contact@lessultanas.com to modify it or add to it without extra shipping fees. A payment link will be sent to you to complete your purchase. 

I just placed an order but wish to cancel, is this possible?

You can cancel an order that has not yet been processed and be refunded. 

I wish to cancel an order that has already been processed/shipped?

If your order has been processed and / or shipped, it is possible to cancel it. Return costs will be applied (see returns page).

Where are you located ?

France, Europe.

How long before my package is shipped?

Packages are shipped within 2 to 5 business days (excluding weekends and bank holidays). 

Which shipping company do you use ?

For international orders, we use the French company CHRONOPOST. Once the parcel leaves France, the courrier hands over your parcel to a local company. This is why your order can be delivered by UPS, Fedex, DHL or else. We do not know or control which company will be delivering your order last.

I placed multiple orders and paid shipping multiple items, but still received everything in one package, why?

If you want to add to your order without additional shipping fees, please email us at contact@lessultanas.com with your order number and the list of items you wish to add. The order cannot be processed until the balance is fully paid. As a company, we take the liberty to combine multiple orders if the shipping information matches. This avoids unnecessary costs and carbon print. Our customer barely pay one third of the actual shipping cost and even when combining multiple orders, this still remains one third of the cost as we charge flat rate shipping on our website while shipping companies charge us on a weight basis.  

My package takes a long time to arrive, I would like a refund, is this possible? 

We do not refund packages that are still in transit and that have not been declared lost by the carrier. Given the current situation, especially internationally, packages can be blocked for weeks at customs for unknown reasons. Once the package has been received or lost, we can return it and then refund it. Return costs will be applied (see returns page).

I wish to make an exchange, is it possible?

We do not accept exchanges. You must first cancel your order, return it to us (return costs will apply) and order again.

I did not pick up my package on time at the relay point or at the post office and it was returned, can I be refunded?

For all return and refund requests see returns page.