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This is slow fashion, stitched with intention. Every delay holds meaning. Every piece, worth your patience, like a poem 💌
Any question please contact customer support
Pre-orders in an e-commerce store mean customers can buy items not yet in stock. They pay upfront and wait for production, usually 3 months. Orders with pre-order items ship together when all are ready. If customers want non-pre-order items earlier, they should order separately. Production usually starts after pre-order session ends.
Pre-order processing takes 3 months, subject to possible delays. Our team strives to minimize delays and will update you on our "pre-order page" regarding any changes.
Yes.
You have 48H to cancel or modify your pre order (this does not apply to non pre order items). To do so, please contact our customer support team contact@lessultanas.com including your order number (LS77...).
If a customer's order contains at least one pre-order item, the entire order will be dispatched once all pre-order items are ready for shipment. If you want your non pre order items to be shipped right away, please order separatly.
To return pre-order items, follow our standard return process on the website (read here). Reach out to our support team at contact@lessultanas.com before the return claim window closes. Remember to include your order number (LS77...) and any relevant photos.
What is a Pre-Order Round?
A "pre-order round" refers to a designated period during which customers can place pre-orders for specific items. Once a pre-order round has concluded, customers are unable to modify or cancel their orders. For further details, please refer to our policy.
How Do Pre-Orders Across Multiple Rounds Work?
When a customer places an order during pre-order round #1 and another pre-order round #2 subsequently opens, the order from round #1 will be processed independently according to its own schedule. Items from pre-order round #2 cannot be added to the order from round #1, nor can the delivery of items from round #1 be postponed to reduce shipping costs.
This system is implemented to ensure optimal efficiency and accuracy in processing orders. We appreciate your understanding and cooperation.
We’re thrilled to share that the full inventory for the SS25 “Garden Reveries” Collection has now been delivered to us! Our dedicated team is mobilized and ready to work through the weekend to ensure that all orders are carefully packed and shipped as quickly as possible 💌📦
You can expect to start receiving your tracking numbers by email very soon, so keep an eye on your inbox! 📬✨
We want to take a heartfelt moment to say: Thank you.
Your patience, kindness, and support throughout this pre-order season have meant everything to us. 💖 As a small fashion house, navigating unexpected delays was not easy, but your understanding made all the difference. We hope with all our hearts that when your dreamy pieces finally reach you, they bring you the joy and beauty you’ve been waiting for. These are not just garments, they are timeless, intentional creations meant to be loved for years to come 🕊️🌷
With endless gratitude,
Les Sultanas Team🤍
Good news: our SS25 inventory has been released by customs and is scheduled to be delivered within the day, in sha Allah, according to the shipping company. Our team is already on standby and will begin processing and packing orders immediately (even through the weekend) to make up for the wait.
📦 The delay (approximately one month) was caused by an unusually thorough customs inspection of our shipment, with no prior notice or specific explanation. This is the first time in over 3 years of running pre-orders that we've experienced such a hold-up at customs.
🙏 We are truly grateful for your patience and kindness throughout this time.
The pieces from the SS25 collection are designed to be investment pieces, timeless, sustainable, and made to be cherished for years. We genuinely believe they are worth the wait. 💗
The Romance Dream pre-order parcels are currently en route and are expected to be delivered this weekend or early next week, in sha Allah. Orders that can be fulfilled immediately will be processed as soon as the items arrive.
All permanent collection items (non pre-order) are in stock and currently being processed. Orders containing only these items are being shipped out first and should arrive very soon.
Lovely news! 🌷✨ The production for the Dahlia Pre-Order has just been completed and everything is currently on schedule, alhamdulillah!
🧵 Your dreamy pieces are now entering the next stages of packaging and international transport. As always, a few delays can happen during transit or customs — especially for international shipments — but we're doing everything possible to avoid them this time.
💌 Thank you for your continued patience and trust — we can't wait for you to receive these ultra-feminine treasures. Dahlia was made with so much care and softness in mind... she’ll be worth the wait! 🌸💗
Once again, thank you for your continued trust, patience, and understanding. Our customers know that quality, ethics, and sustainability often come with a longer timeline — and we’re so proud to share this journey with you. 🤍
Better is worth waiting for… 💖