Pre Order Updates

Disclaimer : We understand your excitment to receive our items as soon as possible and we are aware of the many delays we experienced these past few months. We wanted to remind people that if the situation seems back to normal where you live, our garment workers still experience heavy restrictions in factories such as electricity and water usage. Lockdown still happen out of nowhere accumulating even more delays. We should all be grateful to be in a position to enjoy the luxury of the items garment workers handmake for us. All you have to do is being patient while we take care of everything. We thank you all for your incredible support and understanding. 

 

Update 14/01/2023

Second  and final batch of pre orders is on its way. This part, again, accumulates the most delays as they parcels go through multiple customs. Pre orders are packed chronologically and some of you are part of the first batch (which is still being processed) while others are part of the second that is coming. 

The multiple lockdowns that happened for the past few months created many surprise delays that could not have been anticipated through "better management". We appreciate that so many of you clearly see our hard work and will to give the best quality products possible. This last batch will be delayed once again but as we mentionned many times, we have been working these past few months to find a new management that will be more predictable under Covid. 

Pre orders for the AW22-23 collection are closed. You can still purchase the extra units that were not bought yet. If an item is marked as "sold out" it means that every units have been bought and no more production is planned for it. Some products have only 1 or 2 units left. 

Thank you,

Les Sultanas team

Pre Order FAQ

What is a pre order?

Items labelled "Pre Order" are made in batches after the collection is dropped. There is usually a waiting time from 3 to 8 weeks (can be more due to international shipping delays). Our items are handmade in our atelier in China, this is why we need to wait until a large amount is produced before it's shipped out to France. The sooner you order your pre order item, the sooner you get to enjoy it !

Why operating on pre order?

There are many reasons why operating on pre order is best for everyone.

1. We reduce waste as we produce only what has been bought with some very little extra items. At the end of each seasonal collections, we don't have any left over, therefore, no waste.

2. Back in 2021, we used to take about 2 to 3 months to receive inventory (again, the delivery takes the longest) and we would sell out in days. Customers were constantly frustrated and some couldn't grab anything for an entire season. Since they last 6 months and it can take up to 3 months to get an inventory, it meant that we could restock only once.

Thanks to the pre order process, even if the delays are still long (and we are working on that for 2023-24), customers can pre order whenever they feel like it, no pressure, everyone can have their favourite items each season.

i ordered non pre order items, can they be shipped before?

Since we charge for shipping once, orders that contain at least one pre order items will be shipped together, once it's all ready.

If you wish to get your non pre order items before we invite you to either place 2 separate orders or to email us at contact@lessultanas.com in order to pay for shipping twice so we can process your order twice.

I want to cancel my pre order

Pre orders operate on a very different and complex system and cannot be cancelled after 48H. We work as fast as possible to start the productions and ship the items asap.

Placing a pre order is still an actual order and is binding. Please think twice before ordering as we have people handmaking your items and making sure everyone gets what they ordered. Cancellations create major issues.

Thank you for your understanding.

Can i return my pre order items?

Yes. If you missed the 48H cancellation window or want to return your pre order items for any reason after you received them, you can email us asap at contact@lessultanas.com . Please check the Return Policy page on our website to get more details on our return process.